Frequently Asked Questions
Coincart only needs shipping informations: shipping address, contact name, phone and email for tracking.
We accept: USDC, USDT, BTC, XMR, SOL, ETH, ZANO. Our payment processor is BTCPay Server.
Laptops, Desktops, monitors, GPUs are under two years constructor warranty (see product specifications). If you need to activate warranty, you will have to contact Coincart support with Serial Number + proof (photo), and then send the product back to ACER. We will connect you with the proper ACER support.
For example, lets say you want to ship a german QWERTZ laptop to a french adress. Coincart needs to comply with ACER / EU VAT rules, which means we need to ship the laptop first to Germany, then reship it to France. Shipping is therefore more expensive and takes longer.
When ordering a non local keyboard, please make sure you pick the non -local shipping option at checkout.
Please note that Switzerland and United Kingdom can only ship local keyboards because they are not part of EU.
We cover Europe.
Our customer service team is available to assist you via the contact form or via telegram. We will respond to all inquiries within 24 hours.
If you change your mind, you have 15 days to return the product in its original packaging. Shipping fees will not be refunded by Coincart.
Please use the contact form, and provide the email you used for purchase as well as product serial number and proof (photo). We will provide you with ACER Support contact, which will ask about Product Serial Number, and will give you shipping information (Poland). Upon reception and inspection of the product by ACER STORE, Coincart will initiate refund to you to the wallet you used for payment.
Coincart is an official ACER partner:
https://x.com/AcerFrance/status/1930630993955721480
We are working on it. Locker delivery is not available yet.
1. You can find the order ID on the tracking emails, and the SNID product reference on the product. You need both.
2. Contact us using the contact form, mentioning those, as well as the mail you used for the order so we can identify you.