Coincart

COINCART GLOBAL PRIVACY POLICY

We care about your privacy

1. Introduction

When creating an account, or before acquiring a Product, we will ask you to review this Policy and accept its contents before proceeding. You should read this policy in full before proceeding. If you don’t want us to collect, use or share your personal information as outlined in this Privacy Policy, or if you are under 18 years old and unsupervised by parents or legal guardians, please stop using our Websites or App.

2. Data collected

Basic identification data

Email Address

Wallet data

Wallet address

Shipping data

Shipping name and adress, shipping phone number

Transaction data

Data about the transactions made on our Websites and App, such as the amount, currency, payment method, date, and/or timestamp, products purchased.

Customer Support data

Data provided by you during customer support exchanges, or in response to customer surveys.

3. Why do we process your personal data?

3.1 To open and maintain your account.

3.2 To operate shipping and customer support.

4. How can you exercise your data subject rights?

Under certain circumstances, you have the following rights under the data protection laws in relation to your personal data:

  • Right to access, correct or erase your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it, correct any inaccuracies or request (to the extent permitted by law) the deletion of your data.
  • Object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation that makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.

  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

    • If you want us to establish the data’s accuracy.
    • Where our use of the data is unlawful but you do not want us to erase it.
    • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
    • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party.
  • Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us in writing to coincart@coincart.store

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is unreasonable, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

We retain your data only as long as is necessary and only for the purpose for which we obtained it. Our retention periods are based on business needs or legal obligations and your information that is no longer needed is either irreversibly anonymized or destroyed securely. We will keep your data related to the exercise of any rights set out above for a period of 12 months from the relevant exercise of rights.

5. How long do we keep your personal data?

We will keep your personal data for the time needed to fulfil the purpose for which it was collected, be it selling you Products, or protecting ours, yours or other’s interests.

If you have an account with us, we will keep your data collected in relation to your account activity for as long as the account exists.

We will keep information that is relevant for tax purposes for a minimum of 7 years.

6. Minors

Our website and services are not intended for children under 16 years of age.

We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information to us without parental consent. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.

7. Miscellaneous

7.1 If you have questions about this Privacy Policy and how we handle your data, please send an email to coincart@coincart.store with your question.

7.2. As our platform evolves, we may need to modify our Privacy Policy from time to time. Those changes will be made in this page, and when significant, we will inform you.

If you wish to contact us for any matter related with the Coincart Global Privacy Policy or with how we process your personal data, please contact us at coincart@coincart.store

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